Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I went to use my iPad device when I was on a plane coming…

Customer Question
I went to use...

I went to use my iPad device when I was on a plane coming home and it had reset itself. My iPad is asking for my passcode which I know but then it’s asking for my apply is and password ***** I used when setting up iPad. I have change my password ***** then and I don’t remember my old one.

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed my password ***** night and my password ***** months ago too.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I believe I did. I removed it from find my phone and removed device. Can you send me a link to reset to?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That It was working couple of days ago and this happen

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 hours by:
12/25/2017
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 394
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Since the device had been reset. It is asking for the Apple ID and password. You can reset the password ***** the Apple account and still use it.

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Mac Question
Customer reply replied 2 months ago
Thanks! However I don’t want to restart my phone since that’s not the problem. But I will try forgetting my Apple ID.
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Have you tried these steps?

Ask Your Own Mac Question
Customer reply replied 2 months ago
Hello, I tried all steps above and it’s still not working.
My iPad is the device not working. It’s asking for my original Apple ID and password ***** that I used to set up the device. Well my Apple ID had not change but my password ***** I don’t remember which one I used and I tried password. It still doesn’t work.
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

I have given you instructions on reset options for the Apple account password ***** retain the same Apple ID for you to use it.

May I have the email address that is associated with your Apple account? Let me try to reset the password ***** my end.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ty. Trying to backup iPhone 5 to buy a new iphone. I tried
i tried to use iTunes to backup my phone it said it was invalid … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
554 satisfied customers
Attempting to set up my iPhone X. My iPhone 6s was stolen
Hello attempting to set up my iPhone X. My iPhone 6s was stolen while traveling and I'm just now having trouble logging into my I could account to restore my phone. They are asking for verification co… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Don't know password. IPhone. I think iPhone 6. Try to get
Don't know password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: iPhone JA: What Operating System (OS) are you running on your iPhone? Customer: I think iP… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,564 satisfied customers
My iphone if Apple logo is blinking on my iphone but it is
Hello Pearl My iphone if Apple logo is blinking on my iphone but it is not switching on … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iphone is disabled. I have an iphone 6. I downloaded
I downloaded whatsapp and then followed the prompts to do the icloud thing something must have happened with the passwords because it does not recognise anything.. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
My iPhone 7plus iPhone music app will only play music in
My iPhone 7plus iPhone music app will only play music in shuffle mode. Why? It worked fine in the past. … read more
Cris
Cris
58 satisfied customers
My iPhone 6 currently says "iPhone is disabled, connect to
Hi. My iPhone 6 currently says "iPhone is disabled, connect to iTunes." I plugged in my phone to my computer and iTunes says "iTunes could not connect to this iPhone. An unknown error occurred (OxE800… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Can't get my moms Itunes to recognize her iPhone. He iPhone
Can't get my moms Itunes to recognize her iPhone. He iPhone is locked because she forgot her passcode. … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
I have lost my iphone and and find my iphone is mot sharing.
I have lost my iphone and and find my iphone is mot sharing. HELP! … read more
Kris R
Kris R
IT Manager
Computing
3,158 satisfied customers
It won't update. Support.apple.com/iphone/restore. IPhone 7+
iPhone 7+ was updating to the latest version but I was doing it through my apple/windows mac … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,564 satisfied customers
I reactivated my old iPhone because my iPhone 8 was dropped
I reactivated my old iPhone because my iPhone 8 was dropped in water and is completely dead. I know my appleID, but when trying to update my apps on the old phone it is telling me I need to enter a verification code from my other devices. I need help. Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
How do I reset the code to open my Iphone. My iPhone was
My iPhone was damaged when I dropped in water. I still have iPhone 5 I bought both from AT&T. I am still paying a monthly installment for the iPhone 6 s. I do not know the coke of the iphone5 how do I change the code to unlock the iphone5 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Do you help with iPhones? IPhone 8iOS 11.2.2. I've just
I've just received a new phone and trying to restore from back up from my computer but only gets a ceratin way and the iPhone swiitches off after a a minute or so and the restore then says it's disconnected. How do I keep the iPhone on long enough for the restore process to complete? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
My iPhone 6sis disabled. the message is "iPhone is disabled.
my iPhone 6sis disabled. the message is "iPhone is disabled. connect to iTunes." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I just bought a new iphone 8. im trying to erase the iphone
I just bought a new iphone 8. im trying to erase the iphone 5 that I have and somehow forgot a restrictions passcode. I don't even remember setting one up … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,564 satisfied customers
Powering on iPhone. iPhone is disabled connect to iTunes. I
powering on iPhone. iPhone is disabled connect to iTunes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x