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I am trying to access my microsoft word on my Macbook pro.

Customer Question
I am trying to...

I am trying to access my microsoft word on my Macbook pro. My office will niot come up.

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I would like to update to office 2016.

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
12/25/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

What error are you getting?

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Customer reply replied 6 months ago
I get the spinning beach ball and cannot access word.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 6 months ago

Have you updated your computer?

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