Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I loaned my computer out and someone changed my password on…

Customer Question
I loaned my computer...

I loaned my computer out and someone changed my password ***** my iTunes and I need to know how to change it back.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don’t know when it was changed, I just know it was in the last 6 months.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am not very computer savvy so I wouldn’t know how to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that’s it.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
12/25/2017
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to change my ITunes account,I don't want the movies
I need to change my ITunes account,I don't want the movies and I have a new Visa card # for my account … read more
Harry
Harry
2,032 satisfied customers
My I phone 7 plus was lost but on my new I phone 8 plus I
My I phone 7 plus was lost but on my new I phone 8 plus I know it's location but can't remember the two factor passcode. I am totally not computer savvy and I think I accidentally put my new phone in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I try to log in on my Apple ID and I can't no matter how
I try to log in on my Apple ID and I can't no matter how hard I try. Used every password ***** can think I may have used and when I try to change, won't let me. Always pops up on front of iPhone need … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
Someone keeps trying to get into my Apple account. I
Someone keeps trying to get into my Apple account. I received a number of emails and one recently said there has been a purchase for a game called Grandtheft auto. It says the order number is ***** - … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can not reinstall OS X because there is an encrypted
I can not reinstall OS X because there is an encrypted logical partition that I don't have a password ***** … read more
Josh
Josh
Mac Support
21,933 satisfied customers
Would like to talk to a technician about my iTunes bill that
Would like to talk to a technician about my iTunes bill that I don't recall purchasing They been taking 6.99month it's up-to-date was 14.99 If you can call me at area code(###) ###-####I would appreci… read more
Josh
Josh
Mac Support
21,933 satisfied customers
I'm locked out and they are sending me emails but I can't
I'm locked out and they are sending me emails but I can't find them. My case number ***** ***** … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Locked out. Didnt I shut it off after set up in store and
didnt I shut it off after set up in store and wanted 6 digit code don't have one but tried anything I thought might be it locked me out still don't have ac code … read more
Josh
Josh
Mac Support
21,933 satisfied customers
Someone keeps calling me that there is trouble in my iCloud.
Someone keeps calling me that there is trouble in my iCloud. I don't pay for iCloud and I refuse to answer them for fear it isn't legimste. What to do. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I need to reset my password. I have a different email
I need to reset my password. I have a different email address and don't remember my code phone number(###) ###-####… read more
Josh
Josh
Mac Support
21,933 satisfied customers
I changed my password and never received a code like it said
I changed my password ***** never received a code like it said I did multiple times and now I can't do anything. I don't feel I should have to pay 25.00 for support considering the cost of the IPads t… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
My apple iPad wouldn't start, I follow on line the Re-start
My apple iPad wouldn't start, I follow on line the Re-start and got it up to the part where it's showing the iTunes connect picture on my i pad so what do I do now???? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
This morning I realized I was billed for something I did not
This morning I realized I was billed for something I did not order. To make a long story short is as connected with supported.com. I was told I was hacked. In trying to fix the problem he said I would… read more
Josh
Josh
Mac Support
21,933 satisfied customers
My iPhone is locked and I don't know my appleID what can I
My iPhone is locked and I don't know my appleID what can I do? … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
This is my wife's iPad. I bought a new iPad yesterday and it
This is my wife's iPad. I bought a new iPad yesterday and it required a new six digit password.....it wouldn't let me use the five digit one from my prior model. I created one and also am using the th… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I am locked out of my iPhone 7 How can I retrieve password
I am locked out of my iPhone 7 How can I retrieve password ***** having to erase, etc? I've been having difficulties recently because I'm not tech savvy and don't know what I'm doing when I click on v… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't remember my iCloud password. I know my user name is
I can't remember my iCloud password. I know my user name is [email protected] .com, can you please help … read more
Josh
Josh
Mac Support
21,933 satisfied customers
IPad serviced and am now unable to get back my apps. My
iPad serviced and am now unable to get back my apps . My password ***** not being accepted. I cannot access Facebook or apps. They ask for my iTunes password ***** I believe is the same as my iCloud ,… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x