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I cannot remember my I.D. Or password. I have tried. I want…

Customer Question
I cannot remember my...

I cannot remember my I.D. Or password. I have tried. I want to do FaceTime with my family in USA

Technician's Assistant: When did you last change your password ***** Apple ID?

I thought But I need to do FaceTime or everyone is going think I am a dumb bunny.i need it done step by step. Can I get a instruction book for my I-Pad,as I panic when I cannot remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I thought I had. I am afraid Peter you have someone who is not confident , are there step by step 8 structuons that I could get in a hard copy.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No it is only to use FaceTime thank you Peter

Submitted: 6 months ago.Category: Mac
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Answered in 4 hours by:
12/25/2017
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,953
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
Please mark it as urgent
Customer reply replied 6 months ago
I have already paid $56.00 and have no received any answer at all. I do not have anymore money as I am an age pensioner
Money is always tight.
I want to be able to sign into and then an explanation to enable to use FaceTime it is an urgent as a relative is dying with cancer and I need to talk to her ASAP.***@******.***
Please I need. Help.
Mac Support Specialist: Josh, Mac Support replied 6 months ago

Do you know the email address on file with Apple?

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