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I just got the iPhone 8 I backed up my old phone today so I…

Customer Question
I just got the...

I just got the iPhone 8 I backed up my old phone today so I have my new phone and I plug it in and it says the iTunes need to be a 12 or later software and I forgot my iCloud password

Technician's Assistant: When did you last change your password ***** Apple ID?

Message says my iPhone cannot be used because iTunes needs to be 12.7 or later

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Why can’t I just plug in my phone and the phone gets the info that is backed up on my phone like I have done in the past

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How do I get my iCloud password

Submitted: 4 months ago.Category: Mac
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Answered in 22 minutes by:
12/25/2017
Mac Support Specialist: tyroneboman, Mac Genius replied 4 months ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 10,455
Experience: Computer specialist.
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Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

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