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I was down loading ios11.2.1. at the end it doesn’t finish…

Customer Question
I was down loading...

I was down loading ios11.2.1. at the end it doesn’t finish and I cannot use the phone

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

It asked to put Apple ID but I think I put wrong one

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It was about three hours ago

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
How long does it take to connect?
Answered in 37 minutes by:
12/25/2017
Mac Support Specialist: tyroneboman, Mac Genius replied 6 months ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 10,501
Experience: Computer specialist.
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!What is on the iPhone screen now?
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Customer reply replied 6 months ago
Locked screen problem is solved
Customer reply replied 6 months ago
But when I call the other party cannot he army voice
Customer reply replied 6 months ago
It happened from two days ago
Mac Support Specialist: tyroneboman, Mac Genius replied 6 months ago

Have you tried it while on speakerphone function?

You can turn on your iPhone's speakerphone when you make a call and the recipient answers, or when you accept an incoming call. In both cases, a menu screen appears on your iPhone. To switch to speakerphone, tap the "Speaker" button which turns blue when activated.

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Customer reply replied 6 months ago
Speaker phone function works and through earphone too the recipient can hear my voice. Otherwise I can hear but the recipient cannot hear my voice
Mac Support Specialist: tyroneboman, Mac Genius replied 6 months ago

Okay, unfortunately that sounds like the iPhone internal mic is damaged.

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