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My imac turns on with a screen showing a tennis ball with my…

Customer Question
My imac turns on...

My imac turns on with a screen showing a tennis ball with my name under it and a sillouite with guest user under it and at thebottom of the screen shows sleep restart and shutdown. Cursor works but does not activate when clicked

Technician's Assistant: When did you last change your password ***** Apple ID?

Last month

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I cannot access anything on my imac

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am communicatig with my kindle

Submitted: 6 months ago.Category: Mac
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Answered in 1 day by:
12/26/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

What if you use the up and down keys and the enter key?

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