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I have an apple 8 i had a apple id but somehow i lost my…

Customer Question
I have an apple...

I have an apple 8 i had a apple id but somehow i lost my password ***** to reset this up but it isn't working can you help?

Technician's Assistant: When did you last change your password ***** Apple ID?

Last night but it keeps telling me that its not correct not sure what i did i have been using the icloud but it doesnt seem to send my password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I think i might try to use my gmail account

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thats it i think

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
12/24/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

It sounds like you lost the password ***** your Apple ID so in this case we can try to reset the password ***** I have your Apple ID so that i can check for the reset option from my side?

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Customer reply replied 7 months ago
julie257912
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

May I have your full Apple Id?

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