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It is locked we have a case number 100388683538. Do not

Customer Question
It is locked...

It is locked we have a case number 100388683538

Technician's Assistant: When did you last change your password ***** Apple ID?

Do not know

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes they need experation on credit card which we can provide

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just unlock phone

Submitted: 7 months ago.Category: Mac
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Answered in 4 minutes by:
12/24/2017
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 7 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,158
Experience: Working and Troubleshooting in MAC.
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Did you enter the credit card information correctly when you tried to reset the password?

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