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Cannot activate my phone. Do not remember maybe 2 months…

Customer Question
Cannot activate my phone ...

Cannot activate my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

Do not remember maybe 2 months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How ?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
12/24/2017
Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 7 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,152
Experience: Working and Troubleshooting in MAC.
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Mac Support Specialist: sudipto_dutta, Computer Hardware Engineer replied 7 months ago

Can you login to your Apple account from your computer?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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