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I put switch on and my phone locked, now it say it is

Customer Question
I put switch on...

I put switch on and my phone locked, now it say it is disabled.

Technician's Assistant: When did you last change your password ***** Apple ID?

A month ago because we were hacked

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don’t understand and I can’t get my phone to do anything. It is frozen.

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/25/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,586
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
To recover your Apple ID account, go to:https://iforgot.apple.com/password/verify/appleid--------------------Happy Holidays!Your satisfaction is my priority; I hope I have earned 5 stars today!Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)You can always reply back after rating me if you need any further assistance at all.Pete.--------------------
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