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I just bought a D750 and I can't open raw files on my

Customer Question
I just bought a...

I just bought a D750 and I can't open raw files on my computer. I"m running on a macOS Sierra 10.12.6 How do I remedy this?

Technician's Assistant: How old is your D750?

Brand new bought on 12/2/17

Technician's Assistant: What have you tried so far with your D750?

I should mention that I have some older cards that appear to be working, however, the new 64gb card I bought doesn't work and I have already returned one and got another and it still doesn't work.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, just how do I get my computer to open these raw files. I have two other Nikons and have never had a problem.

Submitted: 6 months ago.Category: Mac
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Answered in 6 hours by:
12/25/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 6 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,774
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer question.
Try in Photos and in Preveiw - I would guess that you already have - and then fall back on a third-party app to open the RAW photo files from your D750 camera.

Also, try updating your MAC OS X Sierra - not necessarily to High Sierra, but all updates to Sierra. The listings for the D750 say that MAC OS X Sierra supports your camera's RAW format, so perhaps some basic update released for Sierra allowed that.

Perhaps Adobe Raw Camera can help: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

or Pixelmator: https://itunes.apple.com/us/app/pixelmator/id407963104?mt=12

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Category: Mac
Satisfied Customers: 12,774
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Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

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