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My username is But I can't remember my password. After I had…

Customer Question
My username is***@******.***...

My username is***@******.*** But I can't remember my password

Technician's Assistant: When did you last change your password ***** Apple ID?

After I had to get a new Apple IPhone 8 + about 3 weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, not on this site

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It is not a mac, but an Apple cell phone

Submitted: 6 months ago.Category: Mac
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Answered in 9 minutes by:
12/24/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,904
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Are you trying to reset an att/yahoo email or are you trying to use that yahoo in apple id for your new phone.

They are the same email, but different logins/resets for each site depending on how you use it and for what.

Do you still have that 88 number you can access?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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