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Its locked up. The screen title is Activation Help. Its an…

Customer Question
Its locked up. The...

Its locked up. The screen title is Activation Help.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Its an Ipad - but thats all, i know???

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

It locked up yesterday. We havent tried anything because we don't know how it got locked to begin with/

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Like what? we did get a smart phone activated yesterday - but that should not have caused this problem.

Submitted: 7 months ago.Category: Mac
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Answered in 6 hours by:
12/25/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,616
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

To recover your Apple ID account, go to:

https://iforgot.apple.com/password/verify/appleid

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Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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