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My mom has lost her Apple ID -- can we reset it for her. She…

Customer Question
My mom has lost...

My mom has lost her Apple ID -- can we reset it for her. She is 92 years old!!

Technician's Assistant: When did you last change your password ***** Apple ID?

She doesn't remember!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO - how do I do that?

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/24/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 7 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,276
Experience: Several years of supporting Mac systems.
Verified

Hello,
I look forward to helping you today.

As far as the Apple ID goes, do you know what the actual username is? The username will be an email address.

I will be standing by, looking forward to your response.
Thank you,
Jason

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