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The computer tell me i have no internet and wifi. my

Customer Question
The computer tell me...

The computer tell me i have no internet and wifi. my grandson was trying to get on his ipad. i checked all the wires noting is loose.

Technician's Assistant: Are you able to connect using an ethernet cable?

I don't know what that is

Technician's Assistant: Which lights are colored and/or blinking on your router?

They are all bling white

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I'am a senior i don't understand all that computer jargin

Submitted: 7 months ago.Category: Mac
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Answered in 2 hours by:
12/24/2017
Mac Support Specialist: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,938
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,
My name is David.
The issue you describe could be due to memory errors in the router/modem that provides your Internet access. To resolve the issue power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer and iPad after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

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Mac Support Specialist: syseng, Systems Engineer replied 7 months ago

Hello,

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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,938
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