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1. My apple ID reads - it should read 2. My passcode will…

Customer Question
1. My apple ID...

1. My apple ID reads***@******.*** - it should read***@******.*** 2. My passcode will not work - how can I change it.

Technician's Assistant: When did you last change your password ***** Apple ID?

About 6 months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No! How do I do this

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Yes, My apple ID reads Simplymusic1 at verizzon.net. It should read***@******.*** I've tried and cannot change it to the correct ID

Submitted: 7 months ago.Category: Mac
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Answered in 2 hours by:
12/24/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,610
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

1. Click on the "Use a different account" or similar option to re-enter the Apple ID again.

2. To reset the passcode, see https://support.apple.com/en-us/HT204306

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