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I forget my apple id and need to get a new one. I dont think…

Customer Question
Hello i forget my...

Hello i forget my apple id and need to get a new one.

Technician's Assistant: When did you last change your password ***** Apple ID?

I dont think i ever have. Not a rea tech person

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Where do i do that?

Submitted: 2 months ago.Category: Mac
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Answered in 9 minutes by:
12/24/2017
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago
michelleclive
michelleclive, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 5,794
Experience: I am a computer professional with more that 7 years of experience with all major brands which includes apple as well.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

In case you are not sure whether you have an apple id or not, i will list below the apple id password ***** link

Click for apple id password ***** link

enter your email in the apple id field and enter the captcha and click continue

if it moves to the next screen with onscreen instructions to reset that means you already have an apple id and you may follow the instructions to reset the password

However, if it says that apple id does not exist then you can signup for a new one by clicking here

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

let me know if you face any difficulty

I hope I’ve provided the information you were seeking. Feel free to ask if you have any question. Please provide a rating for the answer by clicking on the stars located on the upper right corner of this page. In case the problem still persist or you have more question then simply use the Reply to expert or click on the “Continue Conversation” button on justanswer email and I will be happy to answer your question. Thank you

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Customer reply replied 2 months ago
I did reset paid 5 dollars used visa but it is not working. Other windows came up wanting me to buy more services. No confirmation that id was reset?
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

if you reset the password ***** the link i gave above , it must have given you a screen to enter new password

did you enter a new password

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Customer reply replied 2 months ago
Yrs
Customer reply replied 2 months ago
Now my visa is entered as well
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

so have you tried using the new passoword on the mac device

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Customer reply replied 2 months ago
several times
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

What message you get

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Customer reply replied 2 months ago
Says incorrect passwordSo it did not work
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

are you sure you are using the same apple id on that mac device

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Customer reply replied 2 months ago
Can we talk??
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

on your mac, Open Calendar, then select Calendar > Preferences, then click Accounts

what id shows up there

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Customer reply replied 2 months ago
The Apple ID is correct it is my password ***** could not remember you sent s link for me to change password. . I paid through visa filled in then other screens came up wanting me to buy more service
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

No you can ignore those screen

it seems that you did not follow the steps correctly

let me help you

i will remote connect to your screen

are you chatting with me fro the same mac pc

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Customer reply replied 2 months ago
Chatting with you on my phone but using my Mac computer to change passwords etc.
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

on your computer can you open the below link

https://anydesk.com/platforms

in the page that opens click on anydesk dmg for macos

double click on the downloaded file to open it

once any desk window opens let me know the address for This Desk

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Customer reply replied 2 months ago
Says I can't use this version of the applications any desk. I have osx10.9.5 need 10.10 or later
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

ok

let me know your email that you use for apple id

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Customer reply replied 2 months ago
please!
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

let me know your email that you use for apple id

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

let me know your phone number ending with 66

i am trying a reset on my end

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

do you have access to this phone number

is it working

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

and is this phone number on an iphone or android device

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Customer reply replied 2 months ago
iphone
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

ok and i believe your iphone also must have the same apple id

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Customer reply replied 2 months ago
I guess
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago
  1. Go to Settings.
  2. Tap [your name] > Password & Security > Change Password, then follow the onscreen steps to update your password.
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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

let me know if you are able to change it

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

you must have got a recovery code on your phone

let me know the code

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Customer reply replied 2 months ago
Your Apple ID Verification Code is: 231679
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

seems you have already attempted the recovery and this seems to be time based

i will opt out and open the question to my fellow experts for their suggestions as i am out of ideas as to why the new password ***** not get accepted

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 2 months ago

Wishing you Merry Christmas and Happy New Year

You will be notified via email once an expert picks this up and replies

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Customer reply replied 2 months ago
Can you check now? I restarted my phone and had a ton of messages about verification! I was also able to sign in on my phone with my new password?
Customer reply replied 2 months ago
I just checked my visa. I agreed to 5 dollars to change password ***** assistance. I did not agree to the other items that came up for purchase and 49 dollars has been take off my visa as well. I am furious. My iPad and phone are working with new password ***** I am unable to get things going on my Mac air. Who do I speak to about the 49 dollars I did not accept when it came up. Very upset
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michelleclive
michelleclive, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 5,794
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