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Every time I update I end up loosing songs I've purched.

Customer Question
Every time I update...

Every time I update I end up loosing songs I've purched

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

It my computer this keeps happening

Submitted: 6 months ago.Category: Mac
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Answered in 8 hours by:
12/24/2017
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,331
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

To get your songs back after they have disappeared during an update you will need to restore the music from a previous iTunes library.

To do this:

(1) Close iTunes.
(2) Find your iTunes library folder and go into it. On Windows, it should be in Users\[Your Username]\Music\iTunes\. On Mac, it should be in Go > Home > Music > iTunes.
(2) Find the iTunes Library.itl file and drag and drop it over onto your desktop.

(3) Find the Previous iTunes Libraries folder that’s in the iTunes folder and open it.

(4) Find an older iTunes library, preferably the one made before you updated. It will have a name like “iTunes Library [date in YYYY-MM-DD format].”
(5) Select the file and copy it.
(6) Navigate back up to your iTunes Libraries folder.
(7) Paste the older iTunes Library file there.
(8) Rename the file “iTunes Library.itl.”
(9) Hold Shit key (Win) or Option key (Mac) and launch iTunes.
(10) iTunes will ask you to choose a library. Browse and pick the new iTunes Library.itl file.

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