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My son cant remember is icloud and password what can I do…

Customer Question
My son cant remember...

My son cant remember is icloud and password ***** can I do first he didn't rember the lock code so I took it to a iPhone repair store they told me they can reset the phone to factory settings now I cant set up the phone cause we don't know the icloud help please

Technician's Assistant: When did you last change your password ***** Apple ID?

Its been a lil over two months ago cause the screen was broken I finally got it fixed yesterday

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Mac Expert, I'll connect you shortly.

Customer:***@******.***

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I really need help cause its one of his christmas presant

Submitted: 6 months ago.Category: Mac
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Answered in 9 hours by:
12/24/2017
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,366
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

To reset the Apple ID password, go to:

https://iforgot.apple.com/password/verify/appleid

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