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My IPad will not ring when my son calls on face time. What…

Customer Question
My IPad will not...

My IPad will not ring when my son calls on face time.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

What do you mean by OS?

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

This has gone for a couple of months. I am not savy about computers. We always had an IT unit at work, so we did not have to understand the whole issue.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I do not have a Mac. This is just a regular laptop. I use Windows.

Submitted: 7 months ago.Category: Mac
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Answered in 53 minutes by:
12/24/2017
Mac Support Specialist: Sheri, Mac Support Specialist replied 7 months ago
Sheri
Sheri, Mac Support Specialist
Category: Mac
Satisfied Customers: 847
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-l2a7thc7,

Thanks for using JustAnswer. I am happy to assist you with this issue. I understand that when you receive a FaceTime call, your ipad is not ringing. Please try the following steps:

  • Go to "Settings" , then to" Do not Disturb" and make sure it is set to allow all calls from FaceTime.
  • Next, go into"Settings" then "Notifications" then "FaceTime" , then "Sounds" and then select your ring tone preference.

I hope that helps. Please reply and let me know so we can go the the next step, if needed.

Regards,

Sheri-Expert

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Mac Support Specialist: Sheri, Mac Support Specialist replied 7 months ago

Please let me know how that worked for you.

Regards,

Sheri-Expert

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