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I cant remember the password. I cant remember I don't use…

Customer Question
I cant remember the...

I cant remember the password

Technician's Assistant: When did you last change your password ***** Apple ID?

I cant remember I don't use the apple id much

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No How do you do that ?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No Thanks

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
12/23/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I know which Apple device you are using?

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Customer reply replied 6 months ago
I-Pad
Customer reply replied 6 months ago
No Thanks
Customer reply replied 6 months ago
I just need my password ***** so I can access my I-pad
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

i understand your concern if you are getting popups for remote or Phone call request you can ignore them because these are automatic popups.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I know if this is your Apple Id password ***** your iPad login password?

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Customer reply replied 6 months ago
AppleID
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I have your Apple ID so that i can check for the password ***** option from my side?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Thanks for the information i will check and will get back to you shortly.

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Customer reply replied 6 months ago
Ok Thanks
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May I have your date of birth?

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Customer reply replied 6 months ago
9-19-1962
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

May i have the answer to these security questions:

1.Where did you go the first time you flew on a plane?

2.What was the model of your first car?

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Customer reply replied 6 months ago
mexico........montecarlo
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Are you sure about the answer because i am getting an error saying One or more of your answers does not match the security information on file.

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Customer reply replied 6 months ago
Im divorced now and the questions were probably given by my ex-wife What do I do about that?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Sorry for the inconvenience caused but without answering the security questions i can not reset the password.

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Customer reply replied 6 months ago
I tried texting her for her answer I ll see if she answers me back !!
Customer reply replied 6 months ago
ford car
Customer reply replied 6 months ago
My first car was a chevy monte carlo
Customer reply replied 6 months ago
Are you still working on it??
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Sorry for the delayed response let me check that.

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Customer reply replied 6 months ago
ok Thanks
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Now it is asking a different question may I know In what city did your parents meet?

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Customer reply replied 6 months ago
Springfield
Customer reply replied 6 months ago
or Belview
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

I have got this error You have entered incorrect security information too many times. Try again later. we will try after some time.

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Customer reply replied 6 months ago
ok
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 6 months ago

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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