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My ipad was working now it is dead. It was working fine now…

Customer Question
My ipad was working...

My ipad was working now it is dead

Technician's Assistant: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes it was working fine now nothing, does that mean I loose everything?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's it

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
12/23/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 6 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,019
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
Sorry to hear about your issue :(
What do you see on the iPad screen please?
Is it completely black?
Thank you
Vinod
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