Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to sign in to Apple to sign up for a class. It…

Customer Question
I'm trying to sign...

I'm trying to sign in to Apple to sign up for a class. It says my password ***** ***** How can I change it?

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't know the date but it was within the last year.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes and it asked for my current password ***** the new one. I don't know the current one. What I thought is is won't work.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thank you.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,203
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I ended up reaching Apple Care and somehow reached your company. Please accept my apology!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I babysit and I've set up my mini iPad for them to play
Hi there I babysit and I've set up my mini iPad for them to play games .... one of my kiddos lockedit with a code .. and they can't tell me what he did lol ... I know I used***@******.*** but cannot r… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
Can't get into my apple account. The site has a wrong phone
Can't get into my apple account. The site has a wrong phone number, one I e never had. Help … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an Apple Ipad mini that after 3 years is asking for
I have an Apple Ipad mini that after 3 years is asking for my old activ8 sign in and password ***** I no longer have. I am now connected to Telstra Bigpond. How do I fix this … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Activation lock. When I unlocked from Telstra and moved to
when I unlocked from Telstra and moved to Optus on 02/05/18 … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I just got my wife a 2nd Hand iPhone7 I backed up her old 5
I just got my wife a 2nd Hand iPhone7 I backed up her old 5 and restored it on the new one It keeps coming up with a msg to login to and Apple ID of Mine***@******.*** and asking for the password ****… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to restore a new phone from a back up but it
I'm trying to restore a new phone from a back up but it won't recognize my Apple password ***** so I thought I may forgot so I reset my Apple password ***** it still won't recognize it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My husband, son and I share an apple ID but it won't accept
My husband, son and I share an apple ID but it won't accept the ID or password ***** my devices since we last changed it … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I cannot access the cloud because when I got my phone 2
I cannot access the cloud because when I got my phone 2 years ago whoever entered my email address added a number so when I try to replace my forgotten password ***** don't get the email giving my the… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I've tried too many times to sign in and I can't remember my
I've tried too many times to sign in and I can't remember my security questions to open my iTunes on my pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I updated the operating system for my iPad Air and now need
I updated the operating system for my iPad Air and now need to update all the apps. Every time I try to do that, I get a pop-up screen asking me to sign in to the iTunes Store by entering the password… read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
IPad 2. How do I change my primary iCloud email account? I
IPad 2. How do I change my primary iCloud email account? I don't see a prompt and I long ago lost any password. … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
I can remember my iTunes pass word or my Apple ID pass word.
I can remember my iTunes pass word or my Apple ID pass word. It goes to a different email address that I don't know how to get to … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I'm trying to sign in to Apple to sign up for a class. It
Second opinion] I'm trying to sign in to Apple to sign up for a class. It says my password ***** ***** How can I change it? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My iPad was given to me by someone who can't remember what
Hi, my iPad was given to me by someone who can't remember what password ***** used to even what their apple is. It should be either popolvuh666 or phineascrow but I have no idea what the password ****… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I accidentally did a restore to my last backup, which was
I accidentally did a restore to my last backup, which was two years ago. What I wanted to do was to upload my recent pictures and videos. Those, my notes, items in my calendar, some contacts, text mes… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I'm trying to sign up . They want the Apple ID that I
I'm trying to sign up for Netflix. They want the Apple ID that I originally signed up with years ago. I had been a Netflix customer, then let my contract laps. I don't remember my passed Apple IDs. Is… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Apple TV freezes in the middle of a show. Message reads
My Apple TV freezes in the middle of a show. Message reads "Play will be ready in 14 minutes;" then it's "30 minutes" then "1 hour and 20 minutes." ETc. Can't get program to run again. What should I d… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am trying to install a Lexmark 3 in 1 machine, and I am
I am trying to install a Lexmark "3 in 1" machine, and I am required to put in a user name and password. The hint comes up as "my favorite dog". First of all, I don't know why specifically why I am be… read more
Steve
Steve
Tech Support Consultant
Master\u0027s Degree
160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x