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Activation Lock. Not sure. It has been some time. I have had…

Customer Question
Activation Lock Technician's Assistant:...

Activation Lock

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure. It has been some time

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have had my ipad for a number of years. I took it to South America and it would not work.

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mac Support Specialist: Josh, Mac Support replied 4 months ago

What is showing up on the iPad screen?

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Customer reply replied 4 months ago
Can you tell me what to do?
Customer reply replied 4 months ago
Activation Lock is showing on my screen
Mac Support Specialist: Josh, Mac Support replied 4 months ago

It should say Activation lock then more information under it

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Customer reply replied 4 months ago
It says that my Apple ID has been disabled for security reasons. To enable your account, reset your password ***** applied.apple.com
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Thank you for the information.

Did you reset your password ***** the link?

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Customer reply replied 4 months ago
No, have not been able to get to he link
Mac Support Specialist: Josh, Mac Support replied 4 months ago
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Customer reply replied 4 months ago
Thanks, ***** ***** try it. Will you still be here?
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Yes

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Customer reply replied 4 months ago
This is really hard for me. can you walk me through it?
Customer reply replied 4 months ago
I thought that I had reset the password ***** our phone but when I put the new apple ID and password ***** the ipad it says cannot use the apple ID
Customer reply replied 4 months ago
I think I am there. Not easy. Your support is sure slow.
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Were you able to finish the reset?

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Mac Support Specialist: Josh, Mac Support replied 4 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,811
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Experience: 5 years as Network Admin, 10+ years of IT support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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