Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have forgotten my Apple ID and password - my phone shut…

Customer Question
I have forgotten my...

I have forgotten my Apple ID and password ***** my phone shut down and I can not gain access until I know my ID and password.

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not changed it in the two years I have had it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes - and for some reason, because I cannot get into my Yahoo account I am unable to reset anything.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to know how to get my phone back - I have no access to anything and no one seems to be able to help me out.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 hours by:
12/24/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 6 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,774
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer question.
Your phone's Apple ID and that ID's password, may be recovered, in a two-stage process. The following may be done on any internet-connected device that can bring up web pages:

1. To recover first your Apple ID (then in step 2 below, its password *****), go to this page:

https://iforgot.apple.com/appleid#!&section=appleid

and follow the process it recommends, to recover your Apple ID.

2. Then with your Apple ID, you go to this page and follow its process, to recover your Apple ID's password:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID there, and then click on 'Continue'. And recover your password ***** that means.

If this answers your question, please rate my answer. A five-star rating would be appreciated!
(If you need more info, or have any comments, use Reply To Expert to respond.)
Thanks.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,774
12,774 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I phone 6. Windows. I forget my i cloud password and i try
i forget my i cloud password and i try to reset it but i dont remember my password ***** my phone number i was using … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I am so frustrated i am unable to reset my apple id password
hi there i am so frustrated i am unable to reset my apple id password ***** it keeps sending the code to my iphone yet i cannot access my iphone … read more
Nhat Nguyen
Nhat Nguyen
Davenport University Instructor
Master\u0027s Degree
20 satisfied customers
I really hope you can help. About 8 years ago I bought an
I really hope you can help. About 8 years ago I bought an apple I pad and the first thing I did was to set up a yahoo e-mail. My account name was***@******.***. In the intervening years I have forgott… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot my apple ID. I don't remember. And I wasn't able to
I am 77 and have trouble getting the information I need. I went to the store and they told me they can't help me… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I got my purse stolen with my i phone in my purse i
hi my name is ***** ***** got my purse stolen with my i phone in my purse i purcashed a new phone now im trying to get on my i cloud account i cannot remeber my password ***** user # … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
For one I've forgotten my password and I want to give the
For one I've forgotten my password and I want to give the pad to my daughter … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have a problem! I have purchased a new iPhone 8 and a new
Hi Mike, I have a problem! I have purchased a new iPhone 8 and a new iPad pro earlier this year. I would dearly like to activate both devices so that I can use them! The main issue is that i seem to h… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I forgot my apple password and don't know what to do. About
I forgot my apple password ***** don't know what to do … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I'm trying to activate my new phone - and all I get is
Second opinion] i'm trying to activate my new phone - and all I get is stupid nonsense about my ID - i haven' recieved an email to continue! so I have no phone service!!! thinking of an android!!! … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
Need to reset i phone password, probably little while ago in
i phone does not work call on land line (###) ###-####… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My grandson changed the password on his iPhone that we just
My grandson changed the password ***** his iPhone that we just purchased and can't remember it. He's locked out. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
It disabled after an update and I cant remember password for
It disabled after an update and I cant remember password ***** ipad … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I want to reset iPad to factory settings so I can sell and
I want to reset iPad to factory settings so I can sell and update but cannot. Remember password … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My IPad has been locked up and I can't remember my password.
My IPad has been locked up and I can't remember my password. Help! … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I cannot access my iphone because I do not know the
I cannot access my iphone because I do not know the password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't get started on my ipad because i didn't remember my
I can't get started on my ipad because i didn't remember my passcode. I got an E-mail from Apple in Vancover, Wash. that said go to apple.com/recovery--now what? … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I recently changed iPhones but am unable to upload
I recently changed iPhones but am unable to upload information from my old iPhone because I have forgotten my iPhone/ Apple password. I have also changed phone numbers as I do not live in the UK anymo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My apple ID is locked because I forgot my password and my
my apple ID is locked because I forgot my password ***** my email on my phone is unaccessible because my apple ID cannot be verified. I tried unlocking using my security questions but I keep getting o… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x