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I have locked myself out of my iphone. Can't remember

Customer Question
I have locked myself...

I have locked myself out of my iphone. Can't remember password ***** don't know how to fingerprint. This is a hand-me-down phone from my granddaughter and she set it up. I had used it properly before, but updated and had to use password ***** print. Neither worked

Technician's Assistant: When did you last change your password ***** Apple ID?

About 1 month agoand can't remember what it is

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/23/2017
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,016
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

You are unable to get past the PIN and fingerprint is not working on your iPhone correct?

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Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

Did you still want assistance with your issue?

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Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

Please ignore request for remote support. I am not able to remote into your iPad for this issue.

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Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

You are unable to get past the PIN and fingerprint is not working on your iPhone correct?

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