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I want to change my password. Not recently. But it's locked…

Customer Question
I want to change...

I want to change my password

Technician's Assistant: When did you last change your password ***** Apple ID?

Not recently. But it's locked and I can't remember passcode

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/23/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,602
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

You will need to use Apple's iForgot recovery process to recover the account:

https://iforgot.apple.com/password/verify/appleid

--------------------

Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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