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I forgot my password for the AppStore. My email is. I don't…

Customer Question
I forgot my password...

I forgot my password ***** the AppStore. My email is***@******.***.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't recall

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know how

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 47 minutes by:
12/23/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Do you have a phone number ending with -18? If so, what's the full phone number?

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Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, I have sent a message to your iPhone 6 Plus now; you can now reset your password ***** your iPhone following the steps provided.

Could you do this now and let me know if it works? I'll stand by; thank you.

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Customer reply replied 7 months ago
Forget it
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

I'll send in a refund request for you now. Please do NOT submit a rating (else you will be charged.)

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Bryan
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
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Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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