Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When the last up-date completed my pass code was gone. Now I…

Customer Question
When the last up-date...

When the last up-date completed my pass code was gone. Now I cannot get into the ipad. also as requested i put the finger thing in to open the pad but that way only one person can open it. is there a way for two people to open the same pad that way? Bernie schwind

Technician's Assistant: When did you last change your password ***** Apple ID?

I think two years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Will I need to plug the pad into my desk top first?

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/23/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me confirm that the issue is you are locked out of the iPad, correct?

Ask Your Own Mac Question
Customer reply replied 7 months ago
i am locked out of the pad. you sent me a new pass word but i don't know how to get back to put in it
the pass word slot?
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Alright, well, if you're locked out of it, the only way back in will be to reset the device itself, which I am going to post the instructions for you in just a second.

Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

In cases where you have forgotten either your PIN/Password, or Apple ID Password, the only way back into the iPad is through a reset. This is for security reasons, so no one can ever just "get into" your iPad without your password.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Open the iTunes program on the computer.
  2. Connect your iPad to your computer via the USB cable.
  3. While your device is connected, follow this step:
    • Press and hold both the Home and the Power buttons at the same time. Keep holding them until you see the recovery-mode screen.
  4. When you see the option to 'Restore or Update' pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  5. Wait for the process to finish. Then you can setup and use your device.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Hi :)

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
5,186 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't get the Touch ID to work when I want to get a new
I can't get the Touch ID to work when I want to get a new series of puzzles … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I just bought my a ipad we put her finger print in it but
I just bought my a ipad we put her finger print in it but now it is locked and we can't get it unlocked it says it doesn't recondnize her finger print and it ask for a pass code I tried putting in pas… read more
projectx2501-PHD-DBA
projectx2501-PHD-DBA
17 satisfied customers
My i pad has been activation locked out. I was able to
My i pad has been activation locked out. I was able to change my password ***** I could get into our desk top but the i-pad is still showing activation lock after I put in our new password, HELP … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
705 satisfied customers
I purchased an I-Pad yesterday. I cant remember my pass code
I purchased an I-Pad yesterday. I cant remember my pass code to get into in. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Have been using a touch pass code with my I Pad. I turned it
Have been using a touch pass code with my I Pad. I turned it off and now it wants a pass code which I do not know. iPad is frozen … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Got a new iPad and have forgotten the passcode for 1st iPad.
Got a new iPad and have forgotten the passcode for 1st iPad. It's ipad hasbookwork that I need to get to accountant to file taxes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't remember my pass code. Ipad. I don't know. I've had
I updated my iphone and it asked for a password ***** I thought that was why my ipad had suddenly started asking for a pass code that i didnt want … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My apple iPad is blocked as I have forgotten my pass word
My apple iPad is blocked as I have forgotten my pass word for itunes … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
It has me locked out, no passwords work. old e-mail address
it has me locked out, no passwords work. old e-mail address keeps showing up on I pad that has not been used in years … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I am having issues with my IPad charging,I had a generic
I am having issues with my IPad charging,I had a generic cable and my I pad would charge for a while then stop and say that it was not compatible so I went to the Apple store and they said I needed an… read more
Cris
Cris
60 satisfied customers
My wife recently passed away. She had put a passcode in her
My wife recently passed away. She had put a passcode in her iPad which I do not know. Is there any way you can help me unlock her I pad … read more
Cris
Cris
60 satisfied customers
I have an iPad which I purchased at the same time as my
Hi Paul, I have an iPad which I purchased at the same time as my iPhone 4 so it it is quite old. Last night when I was entering the details to pay my local network service the iPad went blank. When I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
L have lost access to my pass code on my I Pad -= how do I
l have lost access to my pass code on my I Pad -= how do I recover same? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Updated Ipad2 and now asking to activate. : probably 4 years
updated Ipad2 and now asking for password ***** activate. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi, my daughter has locked herself out of her mini iPad. She
Hi, my daughter has locked herself out of her mini iPad. She did this a few weeks ago and has just told me! She has a learning disability and does not use it to its full potential and not linked to iT… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
The Safari on my iPad (IOS 5.1.1) has a strange problem with
The Safari on my iPad (IOS 5.1.1) has a strange problem with tabs. Suddenly, a tab appeared with a padlock displayed, for no apparent reason. No matter what I do, I cannot get rid of it (unlock it). I… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have new ipad 2. Doing initial setup. I have home AT&T
I have new ipad 2. Doing initial setup. I have home AT&T Uverse; phone, TV, and Internet On the bottom of my Internet 2wire "thing" I have a password XXXXX on the bottom that contains all numbers. I e… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
daughter is backpacking for 6 months this fall around the
daughter is backpacking for 6 months this fall around the world. would an ipad 2 be light enough to carry daily in packpack? would you recommend this product or something else?… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x