Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I had to update my Word and Excel recently and I have had…

Customer Question
I had to update...

I had to update my Word and Excel recently and I have had nothing but problems every since. I can't Save As two different Excel docs. I try to close them and I get a whirling wheel and "Refreshing" which I've left on for days and it never resolves itself. It also screwed up my iCloud keychain. It's been a nightmare. I can't even get on the internet with that desktop computer; I'm using my laptop.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

OS X El Capitan Version 10.11.6

Technician's Assistant: When did you last update your Excel?

About a week ago along with Word and it's been computer hell ever since.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

It might help to know that I'm not the most computer savvy person around.

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 5 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,817
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Need icloud passwordforjjonathandzingeleskii. Notepad
need icloud passwordforjjonathandzingeleskii JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: notepad android JA: How long has this been going on with your com… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
It's locked to icloud don't know the password and email, got
it's locked to icloud don't know the password ***** email … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Is the password for iCloud the same as apple password. My
Is the password ***** iCloud the same as apple password. My iPhone keeps asking for my iCloud password ***** says it won't connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I would like to have iCloud on my mac so i can use iCloud
i would like to have iCloud on my mac so i can use iCloud drive to make files available on on other devices … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
Ive been trying to move photographs to icloud and not sure
Ive been trying to move photographs to icloud and not sure how to do it properly. I've tried putting them in a sharen album but when i deleted some i got a message saying they would be deleted from th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
My iPhone and iMac are not connecting with iCloud,
Yesterday. I re-started yesterday and also shut down and re-started. The main issue is that on my iMac it wants me to sign in to other devices to approve the Mac book air but then it won't send a message to my iPhone even though I know the two are linked. It says won't approve. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
I need my iPhone 7 iCloud backed up. Apparently it hasn't
I need my iPhone 7 iCloud backed up. Apparently it hasn't been done for 3 weeks. I try to back it up near WiFi, plugged into power, etc. Nothing working. I have not been able to get rid of this messag… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
Connect my IPad to Icloud. It is a new ipad. This is my
Please connect my IPad to Icloud JA: What Operating System (OS) are you running on your iPad? Customer: It is a new ipad JA: How long has this been going on with your iPad? What have you tried so far?… read more
Eric Ewing
Eric Ewing
University IT Manager
173 satisfied customers
I'm locked out of iCloud. This morning at Verizon. No don't
I'm locked out of iCloud JA: When did you last change your password ***** Apple ID? Customer: This morning at Verizon JA: Did you try resetting through Apple's online account reset tool? Customer: No … read more
Justin Johnson
Justin Johnson
Founder
2,011 satisfied customers
On my desktop is a different iCloud account and its not
On my desktop is a different iCloud account and its not taking my password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Imy iCloud account is asking for my password & is not
Imy iCloud account is asking for my password & is not accepting the one I have ... so I need to reset the password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
I am trying to log into iCloud and it is asking for password
I am trying to log into iCloud and it is asking for password ***** ID. I have an Apple password (i.e., 5060 Are69) but I don't know the ID. I can log into my IPad with 5060. but I really want to activ… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
My password is not working on my iCloud @me account. It
My password ***** ***** working on my iCloud @me account. It works on my iPhone but not my mac pro … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
Trying to get in my iCloud could not remember password and
Trying to get in my iCloud could not remember password ***** now it is locked since last night try to get password ***** and the keep send it to the iCloud address … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
Icloud unlock. No idea. But no result. Mam any icloud tools
icloud unlock JA: When did you last change your password ***** Apple ID? Customer: no idea JA: Did you try resetting through Apple's online account reset tool? Customer: yes but no result JA: Anything… read more
Justin Johnson
Justin Johnson
Founder
2,011 satisfied customers
Cannot remember accuratlelysign in and password for icloud.
Cannot remember accuratlelysign in and password ***** icloud … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
Story short: My Apple AND iCloud passwords are not being
Long story short: My Apple AND iCloud passwords are not being accepted at a time when I am trying to include other devices. I think I have made a terrible mess of it. I want to simplify it by not incl… read more
Terry White II
Terry White II
Mac+ Advisor
Associates
35 satisfied customers
Lost my password on iCloud. Lost my password on iCloud.
Lost my password ***** iCloud JA: What exactly are you having trouble accessing? Customer: Lost my password ***** iCloud JA: What's the brand and model of your computer? And the Operating System (OS)?… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x