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I have forgotten my password. Forgot password. IPad Pro os
I was put on hold to recover then was told to contact apple.com/recovery… read more
Richard
Richard
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I was called by Apple Inc to say there is a breach in my
I was called by Apple Inc to say there is a breach in my iCloud account. They said to take my device to an Apple store in Elk Grove CA but I need to know if this is a legitimate call??? … read more
David L
David L
Bachelor's Degree
5,326 satisfied customers
My son gave me his iphone6. We do not know the pass code. We
My son gave me his iphone6. We do not know the pass code. We do not have a receipt. At the Apple store they put in a request to clear access. Apple text to my wife phone that "Your Apple ID is now rea… read more
Jon
Jon
Bachelors Degree
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I need to change my password. My Apple Ipad. Not sure.
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Justin Johnson
Justin Johnson
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I am trying to correct the password for my desktop Mac.i
i am trying to correct the password ***** my desktop Mac.i went through filling outage infobrequired 7 was told to go to apple.com/ recover, & got you. First: is my Mac Password ***** same as my apple… read more
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Jamie Macko
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I have a new IPAD. When setting it up I believe I had a
I have a new IPAD. When setting it up I believe I had a choice of using my thumb print or a code to access it. I chose the thumb print. I tried to download and app for Squareup. The screen froze and t… read more
Jon
Jon
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I have received a message to go to apple.com/ recover to get
I have received a message to go to apple.com/ recover to get my password ***** where is the place to enter my Apple ID?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
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I'm just trying to recover my password. Here is the problem.
Here is the problem. I am charged .99 a month for extra ICloud storage. In Maybe Nov or Dec my expiration date expired. I had to give née expiration date or maybe lose my photos. What I thought was my password *****'t work. I tried to change my password ***** as I went thru the steps, apple would send me a verification code to use. I'd put it in immediately and would get a message saying the code was invalid. This happened over and over with the code being called invalid each time. I took the phone to my daughter and she somehow got the new expiration date of the credit card in. But I still didn't have a new password. But that was ok because I never buy anything from apple and it wouldn't be a problem til the new credit card was ready to expire, which wouldn't be for years. Then, wouldn't you know it, I was in the hospital and the new card came up missing. I had to cancel the card, which I'd had for years, and get a new #. Well, that started the entire process all over again. With apple telling me the verification code they had just given me was invalid. Repeatedly. So I've been waiting 2 weeks for this message to begin recovery. And this is where I am. … read more
TD White
TD White
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Apple has just phoned to say visit apple.com recover to get
apple has just phoned to say visit apple.com recover to get my iPad back as I ned a new Password. … read more
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Richard
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We are trying to recover my husbands account and Apple sent
We are trying to recover my husbands account and Apple sent me the new verification code. It went in fine but when asked for his birthday I put it in and would not accept. … read more
Justin Johnson
Justin Johnson
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I have just waited for 22 days to recover my Apple ID. I had
I have just waited for 22 days to recover my Apple ID. I had a call to open apple.com/recover. I found nothing there What now? … read more
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Justin Johnson
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My mother has locked herself out of her account her password
My mother has locked herself out of her account her password ***** email account her iCloud everything … read more
Justin Johnson
Justin Johnson
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I am being billed for 2 items being billed from the apps
I am being billed for 2 items being billed from the apps store on my Ipad. I have not ordered anything from the apps store????? … read more
John T. F.
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I did account recovery for my sons iPod touch as I sold it
I did account recovery for my sons iPod touch as I sold it to my friend but forgot the password ***** the passcode on the iPod. So I waited 21 days for account recovery and received a sms saying it's … read more
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Richard
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Goes to sleep every couple of seconds wakes back up and goes
Goes to sleep every couple of seconds wakes back up and goes right back to sleep … read more
Ashik
Ashik
Master's Degree
9,353 satisfied customers
IPad will stay on 1 min t, hen shout down then ask for Codie
iPad will stay on 1 min t JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: hen shout down then ask for Codie too open JA: How long has this been going o… read more
Ashik
Ashik
Master's Degree
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I have an iPad Pro, 12.9" 128GB with the Apple Smart
I have an iPad Pro, 12.9" 128GB with the Apple Smart Keyboard. I hve learned it is impossible to access the text dctation feature while the Smart Keyboard is mated to the iPad Pro. This problem has al… read more
Mike
Mike
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Some college
8,567 satisfied customers
On Nov 26 2010 Friday after Thanksgiving my son paid cash for
On Nov 26 2010 Friday after Thanksgiving my son paid cash for ipad Serial # XXXXX at the Best Buy in Garland Texas. On Sept 1st 2011 the iPad stopped working I called the Garland store suggested to ca… read more
Ashik
Ashik
Master's Degree
9,353 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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