Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I was told by a phone call to go to Apple.com/recover to get…

Customer Question
I was told by...

I was told by a phone call to go to Apple.com/recover to get my apple i.d. and reset my iPad Pro. there are several sites listed. which is the correct legitimate one.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don't know, it is a new one, latest model I believe.

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I made an account recovery request on Dec 9, 2017 and they said they would call me today at 22 Dec 15.52.58 PSD and I received this call and did what the said. I loaded the site they gave me and there are several listed. I want to reset this unit so I can log on and reinstall the program correctly.

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/23/2017
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 1 month ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 39,355
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. Please click on the correct website below:

http://www.apple.com/recover

- Then follow the steps there.

Please reply at the box below to continue. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 1 month ago

Another method:

1. Click on the website below:

https://iforgot.apple.com/password/verify/appleid

2. There, in the first box, enter the email address associated with your Apple ID account (associated with your iPad).

3. In the second box, enter the characters as shown on the page.

4. Click on Continue at the bottom and continue following the instructions there in order to recover / reset your Apple ID account password.

- Please let me know if there is any error or message, or if you are stuck at any step.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 1 month ago

How is it going?

Do you also have a Windows or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Mac Question
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 39,355
39,355 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
ICloud has been disabled. Mini ipad. Just tried to update
iCloud has been disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Mini ipad JA: How long has this been going on with your iPad? What have you tr… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I forgot my password and when I try to get help I am told to
I forgot my password ***** when I try to get help I am told to complete the telephone number I gave two years ago. I have moved and I have a different phone number. I don't know what to do. HELP1 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have missed up. I do not remember my password and then
Pearl, i have missed up. I do not remember my password ***** then when I try verify who I am...believe it or not...I put a wrong birth date! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I've always used iMovie 8.0.6, and love it. My new Mac
I've always used iMovie 8.0.6, and love it. My new Mac 10.13.3 hates it. Videos work fine, but when I play photos they show black only. Help! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I am back again. I cannot log into my mac. Other than today,
I don;t know how to do that. I am currently on a visitors site to access google - and you. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I have loaded my updates after the last two or three updates
I have loaded my updates after the last two or three updates my battery will only last about one or two hours. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Nothing happening. Mac osx. Just tried to turn it on this
Just tried to turn it on this morning was working fine 2 days ago … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Attempting to set up my iPhone X. My iPhone 6s was stolen
Hello attempting to set up my iPhone X. My iPhone 6s was stolen while traveling and I'm just now having trouble logging into my I could account to restore my phone. They are asking for verification co… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Now that I have my homepad, I want to plan XM radio through
Now that I have my homepad, I want to plan XM radio through it. Is that possible. If so, how? If not is that in the plans … read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
I want to update my visa info. IPhone 6. Approx. 2 months my
approx. 2 months my Netflix is billed threw my iTunes account. I have received a new visa card with a new expiry date … read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
I wish to download photos/video to a computer. require
I wish to download photos/video to a computer . require assistance and instructions … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I have a problem w that apple support was unable to rectify.
I have a problem w that apple support was unable to rectify. I got a new iPhone today and the problem persists. Finally a technician found that we had dozens of group contacts which are empty. Don't k… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I changed my Apple ID on my phone and it did not transport
I changed my Apple ID on my phone and it did not transport to itunes or my ipad- what am I doing wrong? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My Ipad has closed down because I couldn't find my passcode.
My Ipad has closed down because I couldn't find my passcode. I got as far as getting the recocery screen up but then stuck … read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
39,355 satisfied customers
I am not sure what my last password is. I do not want to try
I am not sure what my last password ***** I do not want to try more as it will kick me out. help … read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
How do I unblock parental controls on my laptop. Safari.
How do I unblock all parental controls. Don't know how it became blocked a sit was not intentional. Apple lap top. Safari. Serial #W89510BN7XK … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I have an invalid email on my iCloud account and I don't
I have an invalid email on my iCloud account and I don't know the password. I can't chance the password ***** I don't have a valid email associated with the account and I can't change the the emai … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Telstra just sent me a notification about some Apple Music
Hi, Telstra just sent me a notification about some Apple Music trial has now ended and from now I will be having $11.99 added to my Tewlstra mobile account. How do I cancel this? I never used the so c… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x