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I can never get my Apple ID and password to work. Can I

Customer Question
I can never get...

I can never get my Apple ID and password ***** work. Can I create a new apple id and password.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Macbook Pro Version 10.12.6

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

It's actually been going on for years. I have tried resetting, through Apple and thru system preferences. I also have 2 grandchildren that use this laptop.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, just want to be able to have new apple id and password. This laptop has a password ***** well, but I have no clue what it is, so I can't change it.

Submitted: 4 months ago.Category: Mac
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Answered in 7 hours by:
12/23/2017
Mac Support Specialist: Elgin Vega, Computer Hardware Engineer replied 4 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 185
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you resolve your problem.

Try using this link to reset your password

https://iforgot.apple.com/password/verify/appleid

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Customer reply replied 4 months ago
I fixed it. I didn’t need support
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
I do not need assistance I fixed it myself. Thank you
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Mike
Mike
Mike, Mac Medic
Category: Mac
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