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I need help with my wife's iPad. She has forgotten her
I need help with my wife's iPad. She has forgotten her password ***** her messages ID is incorrect. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
My wife has Parkinsons and has been locked out of her I PAD.
My wife has Parkinsons and has been locked out of her I PAD. She doesn't remember any passwords etc.. I would like to get her I PAD running again so she can get back to her HAY DAY game. HELP if you c… read more
Jon
Jon
Bachelors Degree
786 satisfied customers
I purchased a new Ipad for my wife she went to the apple
I purchased a new Ipad for my wife she went to the apple store and they helped her set it up. She couldn't remember her password ***** she tried too many now locked out. how do I reset the ipad so she… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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My wife's iPad updated last night and Activation Lock has
My wife's iPad updated last night and Activation Lock has locked her out. She cannot remember the Apple ID or password ***** unlock. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I was just chatting with you about resetting the Apple ID
Hey, this is Ednor - I was just chatting with you about resetting the Apple ID password ********@******.***. I was on the iPad, I switched over to my Mac. Am I understanding this right, it will cost m… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife has her iPad 2 locked in activation lock and she
My wife has her iPad 2 locked in activation lock and she can't find her Apple ID or password. Her name is ***** ***** and I am her husband Roy can you help … read more
Justin Johnson
Justin Johnson
Owner
2,635 satisfied customers
My wife updated her ipad, I am her husband and have taken
Second opinion] My wife updated her ipad, I am her husband and have taken over her old ipad mod A1399 Ser DN6GH2ZKDFHWI. I only use it to check emails. Last week in Arizona it gave me an Activation Lo… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
My wife updated her ipad, I am her husband and have taken
My wife updated her ipad, I am her husband and have taken over her old ipad mod A1399 Ser DN6GH2ZKDFHWI. I only use it to check emails. Last week in Arizona it gave me an Activation Lock. I asked my w… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I don't have the Apple ID and password of old iPhone to take
I don't have the Apple ID and password ***** old iPhone to take the activation lock away … read more
Kris R
Kris R
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Computing
3,312 satisfied customers
I am trying to change my wife's ipad to my ownership (She
I am trying to change my wife's ipad to my ownership (She Passed Away 1/23/18) I have not been able to accomplish the change-over … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife's iPhone had to have a factory reset and now she
My wife's iPhone had to have a factory reset and now she can't remember her apple password … read more
Cris
Cris
63 satisfied customers
My wife recently passed away. She had put a passcode in her
My wife recently passed away. She had put a passcode in her iPad which I do not know. Is there any way you can help me unlock her I pad … read more
Cris
Cris
63 satisfied customers
Got a new ipad for the wife. Cannot reset to factory. Keeps
Got a new ipad for the wife. Cannot reset to factory. Keeps asking her for pass code but doesn't accept it. Is it a four digit code? I took her ipad hooked it up to my Macbook. Won't let us access itu… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I helped a friend of mine set up her ipad and wrote down her
I helped a friend of mine set up her ipad and wrote down her password ***** her. Her kids use it for school a lot. She is mexican and doesnt understand a lot when it comes to this. Well her kids were … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am trying to help a friend fix/redo an IPad Pro. She put
I am trying to help a friend fix/redo an IPad Pro. She put in a wrong Apple ID forgot the password ***** hooked it up to her iphone. I tried to reinstall the OS but the system keeps asking for the App… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
My wife and I are from Canada and are vacationing in
My wife and I are from Canada and are vacationing in Antigua. Her iPad reactivated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
Tx response. Unfortunately the recommended steps which we
Hi, tx for ur response. Unfortunately the recommended steps which we took on several occasions are not working. What steps should we take next? Looking forward.… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My wife and I just purchased two I phones to replace her iphone
My wife and I just purchased two I phones to replace her iphone 4 and my iphone5.we also purchased a new i pad. Originally I had an iphone and ipad. when she bought her the i phone 4 it was downloaded… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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