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I need help for a password reset. I have not changed it I…

Customer Question
I need help for...

I need help for a password *****

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not changed it I turned off my phone and turned it back on and forgot PW

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No not sure what that is

Submitted: 7 months ago.Category: Mac
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Answered in 20 minutes by:
12/22/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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