Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I had forgotten my password and had to wait until today to…

Customer Question
I had forgotten my...

I had forgotten my password ***** had to wait until today to get help to change PW my ID is***@******.*** I think

Technician's Assistant: When did you last change your password ***** Apple ID?

It's been a few weeks that I tried to remember and tried a lot of ones that I thought it was and the waiting time kept getting longer until they gave me this date when they sent me a phone message with some direction

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

My cell phone is(###) ###-####

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I didn't try on the phone I didn't want to mess up and have another month wait

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 11 minutes by:
12/22/2017
Mac Support Specialist: GeekGal, Computer Support Specialist replied 7 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Just to be sure that I understand, you need to have your APPLE ID reset. Is that correct?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
The password I was given by the Apple store in Phoenix
The password ***** was given by the Apple store in Phoenix doesn't work! When I try to enter it on my cell phone, they say it is incorrect. Can I set up a new password? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I have a problem with iCloud. when I was trying to figure
I have a problem with iCloud. when I was trying to figure out how to fix it, a screen came up with the "forgot password?" Since it wasn't accepting my Apple password, I changed it, and it has never ac… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to recover and change Apple ID. I have an I 6 phone.
I need to recover and change Apple ID. I have an I 6 phone. Went to US Cellular yesterday hoping it was simple but said I had to contact Apple. You are communicating with a 74 yr/old white hair so I h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new apple phone from work - they gave me step by
I have a new apple phone from work - they gave me step by step directions to set it up - my apple ID is correct and the password ***** ***** but when I get to the instructions to download mobileiron m… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I downloaded Apple music last night on my computer and I
I downloaded Apple music last night on my computer and I phone but it kept asking for my Apple ID which I have as***@******.*** and the original PW is Whisperer1226, I changed the PW awhile ago and tr… read more
GeekGal
GeekGal
Computer Support Specialist
1,832 satisfied customers
I'm just trying to recover my password. Here is the problem.
Here is the problem. I am charged .99 a month for extra ICloud storage. In Maybe Nov or Dec my expiration date expired. I had to give née expiration date or maybe lose my photos. What I thought was my password *****'t work. I tried to change my password ***** as I went thru the steps, apple would send me a verification code to use. I'd put it in immediately and would get a message saying the code was invalid. This happened over and over with the code being called invalid each time. I took the phone to my daughter and she somehow got the new expiration date of the credit card in. But I still didn't have a new password. But that was ok because I never buy anything from apple and it wouldn't be a problem til the new credit card was ready to expire, which wouldn't be for years. Then, wouldn't you know it, I was in the hospital and the new card came up missing. I had to cancel the card, which I'd had for years, and get a new #. Well, that started the entire process all over again. With apple telling me the verification code they had just given me was invalid. Repeatedly. So I've been waiting 2 weeks for this message to begin recovery. And this is where I am. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I am old lady and I cannot remember my apple password. So I
I am old lady and I cannot remember my apple password. So I wanted it sent to my phone. BUT my old phone is no longer working and I need the apple password ***** put stuff, esp email, on my new phone.… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My cell phone (I-4S) tells me I must reactivate it by
my cell phone (I-4S) tells me I must reactivate it by entering my id and password. I have done so numerous times and am told the pw is wrong. so, assuming I have forgotten it, I have tried numerous ti… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
On one of my Ipad's There is an Activation Lock and I forgot
On one of my Ipad's There is an Activation Lock and I forgot my Apple ID and PW. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I forgot my work i phone 6 digit password and i kept trying
Hi, i forgot my work i phone 6 digit password ***** i kept trying then now it kick me out..It's asking me to set it up manually … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an extra phone that has been in lockdown because I
I have an extra phone that has been in lockdown because I have forgotten the password ***** my Apple ID and they put it in retrieve mode for 23 days to unlock it I guess and I got that information sen… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I forgot my apple id. About a month ago l was in the
Every time l have tried to start over on resetting my id( yesterday) it kept timing out… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My iphone 7 that I just got and was trying to set up is
my iphone 7 that I just got and was trying to set up is asking for my Apple ID and Password. I know my ID, but my password ***** I thought worked for that didn't work. They then asked me to enter my p… read more
Mr.Med
Mr.Med
1,225 satisfied customers
I was on an app on my phone and I accidentally hit the touch
I was on an app on my phone and I accidentally hit the touch ID on Weight Watchers app and it automatically gave me another year of service that I didn't want. I contacted Weight Watchers and they sai… read more
Michael Quiles
Michael Quiles
Masters of Science in Managing Information Technology
13 satisfied customers
Greetting. and I just got a message that my iPhone had a
Greetting. I'm Ned Euliss and I just got a message that my iPhone had a virus. I went to the app store but my Apple id doesn't work or it has been changed. My email is***@******.***. My wife's phone i… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I switched my phone from att to tmobile, everything was
i switched my phone from att to tmobile, everything was going great until i had to put in my apple id password, which i forgot. I came home to reset my password ***** now it says that I have to wait a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I want to restore my IPad, but I cannot connect because my
I want to restore my IPad, but I cannot connect because my Apple ID and password ***** been changed and I do not have the new change. I believe my Apple ID is still***@******.***, but the password ***… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Apple ID and PW are not working. I made a call to Apple
My Apple ID and PW are not working. I made a call to Apple Support. However, I set up my account so long ago, I do not remember all my prior security questions. I do not wish to create a new Apple ID … read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x