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I downloaded the new update on my iPhone and now it won't…

Customer Question
Hello, I downloaded the...

Hello, I downloaded the new update on my iPhone and now it won't connect to my lap top and download pictures

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I think it was 9.2.2

Technician's Assistant: When did you last reboot?

I haven't. don't know how to reboot

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No I just can't seem to do the things I was able to do

Submitted: 7 months ago.Category: Mac
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Answered in 10 minutes by:
12/22/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Hello, no worries! I'm busy here too, and this in not something that urgent. I can send pictures from my phone to my own e-mail address and others e-mail of phone but My i-phone used to connect and down load picture to my lap top but now it doesn't since I downloaded the new program.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Would it be ok to connect and have a look?

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