Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

On playing Vegas World, when I try to buy gems, it won't…

Customer Question
On playing Vegas World...

On playing Vegas World, when I try to buy gems, it won't allow it - says to contact iTunes Support - can you tell me why?

Technician's Assistant: When did you last update iTunes?

I don't know that I have this

Technician's Assistant: What have you tried so far with your iTunes?

I really don't know that I have iTunes

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No - thank you

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 27 minutes by:
12/22/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 7 months ago
Quite some time.
Customer reply replied 7 months ago
I do not wish to pay anymore for this question
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Would you like me to cancel this?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I paid you money earlier to answer my question and I still don't have an answer - why not? I do not wish to pay you additional $39 - when you had indicated quite some time ago that I should get an answer. Can anyone give me an answer?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

You have given me little info and when asking for more I have been told you do not wish to pay.

We are not a free service I am afraid.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't perchers gems from coc game. IPad. Try perched gems in
Can't perchers gems from coc game JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPad JA: How long has this been going on with your iPad? What have yo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I purchased a membership thru iTunes for my iphone8 on March
I purchased a membership thru iTunes for my iphone8 on March 10, 2018 and my credit card was charged. I have not as of today received the benefits of the membership. My order is MSG3FYHXD8A0. I have c… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I bought a 200$ itunes gift card to buy gems on the popular
I bought a 200$ itunes gift card to buy gems on the popular ios game clash of clans yet when i try to buy them it says contact apple support i dont know why … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
Need help with entering information. Ipad. This is new but I
this is new but I can't buy any thing and I lost the information I originally had … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I was going to play on the double down personal and we knew
Hey I was going to play on the double down personal and we knew need to buy calling and it wouldn't let me yet sent me to you I just need to know what the problem was … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Hello dear I want to buy gems for my game with my credit card
Hello dear I want to buy gems for my game with my credit card but I can not!actuality I did it 2 times about 2 days ago! Please let me know what is the problem?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
This is about my iphone 5 i play dragonvale all the time but
This is about my iphone 5 i play dragonvale all the time but today when i went to purchase some gems it said please contact itunes support purchase failed what do i do… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Im trying to buy honor points on the game world war. It keeps
I'm trying to buy honor points on the game world war. It keeps saying that I need to contact iTunes support to complete the purchase. Why does it keep telling me this and why can't I just make the pur… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I transferred songs from an old ipod into itunes. When they
I transferred songs from an old ipod into itunes. When they synced into my iphone, they are not playable. They are "grayed" out and I can not select them to play… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have about 300 songs purchased thru Itunes that will not
I have about 300 songs purchased thru Itunes that will not authorize to be played. I have 1600 songs that play no problem. I have removed itunes, quicktime and reinstalled. I have deleted the sc file.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I play RS on my IPad, I use a prepaid Visa card to purchase
I play RS on my IPad, I use a prepaid Visa card to purchase gems, but this time I loaded the card and went to purchase the gems, the message stated I am to contact ITunes. Why is this happening and no… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
Since I have downloaded an itunes update on my computer, when
Since I have downloaded an itunes update on my computer, when I to to buy a song, It tells me that My Apple ID has been disabled for security reasons. I'd like to why and also when I go online to appl… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
iTunes prompted me to upgrade my 245 or so songs of my purchased
iTunes prompted me to upgrade my 245 or so songs of my purchased music library. I was charged for this upgrade. Now, it keeps telling me that my computer is not authorized to play them. I enter my pas… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I am trying to buy something from NBC.com but no matter what
I am trying to buy something from NBC.com but no matter what password XXXXX pick it won't let me in and says they don't match no matter what password XXXXX pick (8 characters or more). You e-mailed me… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I just purchased 11 ringtones from Itunes via my Iphone and
I just purchased 11 ringtones from Itunes via my Iphone and assigned them to contacts. When I synced the phone with Itunes, the ringtones were removed from the phone and now appear in Itunes but are g… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
We had our Itunes on a computer that crashed. We now have a
We had our Itunes on a computer that crashed. We now have a new computer and a new email. Our original Itunes account was set up under another email that is no longer in service. How do we access our … read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I purchased a new computer and authorized it for my iTunes
I purchased a new computer and authorized it for my iTunes account on which I've purchased almost 1,500 songs. I also bought CopyTrans software to move my music from my iPod to my computer. After the … read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
I transfered my itunes onto a new macbook. I had originally
I transfered my itunes onto a new macbook. I had originally purchased songs off of an aol account then the password XXXXX problems so I created an apple account which is what I now use. All my songs t… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x