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I can download pictures and see pictures as small icons

Customer Question
I can download pictures...

I can download pictures and see pictures as small icons however, when I click on the to make them larger on the screen, I get a message that says "Adobe Acrobat Reader cannot open my picture as it is either not a supported file type or the the picture may have been damaged (is sent as an e-mail was not correctly encoded). However, I can send the picture and upload the picture (e-bay) etc. with no issues.

Technician's Assistant: When could you last open your Acrobat?

Do not recall maybe a month or so ago - I have been on travel - this is my personal pc

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
12/22/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Please RIGHT-CLICK on any picture file on your Mac and select "Get Info" from the dropdown menu.

Next, click on the "Open With" section and then select the dropdown and choose the "Photos" app listed.

Next, click on "Change All" and click Continue when prompted.

Done that, try opening a picture - does it work this time?

Do keep me posted on the results below; thank you.

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