Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPad says my account is disabled. I recently closed out…

Customer Question
My iPad says my...

My iPad says my account is disabled. I recently closed out my credit card as someon was putting iTunes charges on it. I don't know how to fix it?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don't know. I don't know how too minimize this chat to look user tins under settings

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since yesterday. It just popped up.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I I don't think so. My iCloud is almost full and I I is was trying to buy more storage

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 day by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,259
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have charges coming out of my account that I did not order
I have charges coming out of my account that I did not order and I want it stopped … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My Apple ID has been disabled. I phone 7 and IPad mini 4.
Just started when we canceled family sharing I haven't tried anything. Should I just reset my password. My iCloud purchase of 99 cents was going to an account that has been closed. I wanted to purchase monthly iCloud storage being charged to my Visa card … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Getting message "your. Storage is full or almost full." In
Getting message "your. Storage is full or almost full." In settings I arranged for additional storage, $2.99 per month. That is done. Still getting the messages your storage is full. What do I do? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
What am I getting for Apple iTunes $1.05 per month. I'm not
What am I getting for Apple iTunes $1.05 per month … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have the iPhone X and it is disabled for some reason. When
I have the iPhone X and it is disabled for some reason. When I connect to itunes it says cannot connect...the value is missing... … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
How do I manage storage? I pad. I don't know how to increase
How do I manage storage? JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I pad JA: How long has this been going on with your iPad? What have you tried … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Apple ID was turned off. I tried to reset it, but it
My Apple ID was turned off. I tried to reset it, but it still doesn't work … read more
Josh
Josh
Mac Support
22,259 satisfied customers
Actualy - it's my iTunes account. Get a msg that my Apple ID
Actualy - it's my iTunes account. Get a msg that my Apple ID had been disabled.... help! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Ai just recently upgraded my storage but the 50g went to my
Ai just recently upgraded my storage but the 50g went to my iCloud. I don't know how to ad it to my regular sr … read more
Cris
Cris
62 satisfied customers
I need to change the credit card number for paying for
I need to change the credit card number for paying for ICloud and upgrade to the $2.99 per month... how do I do that? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
FOR ASHIK ONLY: It's been a time, but some questions have
FOR ASHIK ONLY: Hi. It's been a long time, but some questions have been accumulating. On my iPhone 6 and my iPad, I frequently get messages that the storage is almost gone. I have addressed this by de… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need to remove some photos to free up some space, what do
I need to remove some photos to free up some space, what do I do? I have photos in Albums, but the originals are still all there, and there are heaps. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
IPad serviced and am now unable to get back my apps. My
iPad serviced and am now unable to get back my apps . My password ***** not being accepted. I cannot access Facebook or apps. They ask for my iTunes password ***** I believe is the same as my iCloud ,… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Just got a new phone and our icloud is full. we need to
just got a new phone and our icloud is full. we need to purchase more … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I get a message that storage is full, how do i fix it? A
I get a message that storage is full, how do i fix it? … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
Ipad has storage issues, keeps coming up as storage full.
Ipad has storage issues, keeps coming up as storage full. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Having a couple of issues with icloud and itunes. 1. I
Having a couple of issues with icloud and itunes. 1. I need detailed instructions on how to change my credit card info on itunes 2. My phone keeps saying that my icloud is full a. how do i access the … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My IPAD 2 sound is not working. Its at 67% charged. What
My IPAD 2 sound is not working. It's at 67% charged. What's the problem and how do I fix it?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x