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Years ago I tried Splash ID under email: [email protected]

Customer Question
Years ago I tried...

Years ago I tried Splash ID under email: ***@******.***. Recently I uploaded it under my new email address: ***@******.***. Now when I open Splash ID it comes up with my old email address and I cannot delete it.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Also I was charged twice for SplashID Pro.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my Imac

Technician's Assistant: What troubleshooting have you tried?

Everything available with Apple tech support

Submitted: 7 months ago.Category: Mac
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Answered in 1 day by:
12/24/2017
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,961
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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