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I try to update my apps on my iPhone and I get the message…

Customer Question
I try to update...

I try to update my apps on my iPhone and I get the message that my Apple ID has been disabled. I went through and reset my password ***** security questions but still get the same message.

Technician's Assistant: When did you last change your password ***** Apple ID?

Last night when I discovered the problem.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No where do I go?

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/22/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,430
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

There are two reasons for this problem. First is that if someone has tried to login to your Apple ID with too many incorrect passwords then Apple will disable it to protect the information of your account.

To enable it back, you have to reset the password. You can reset it from here --> https://iforgot.apple.com/

If resetting the password *****'t work, then here comes the second reason. If Apple has noticed any issues with your card or payment information like report of fraudulent charges, refunds etc they will disable the App Store part of your Apple ID. You will still be able to sign in to your Apple ID, change payment details, password ***** but you will not be able to purchase or download or update your apps. Because they limit the App store part of the ID.

So all you have to do is call Apple directly and ask them to reactivate the account. Only they can access the database and enable the account for you.

To contact iTunes Support, goto this link --> https://www.apple.com/support/itunes/contact/

Click Get Help under Talk to Us. Click iTunes & Apple Music. Click iTunes Store.

Click Account Management. Click Apple ID has been disabled alert

Click Schedule a Call and they will call you. Then you will have to answer some security questions and they will enable the account within a few minutes.

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,430
12,430 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

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