Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Two texts arrive during the night with Apple ID verification…

Customer Question
Two texts arrive during...

Two texts arrive during the night with Apple ID verification codes. Does that mean I’ve been hacked?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Ummmm....I’m old...will try to answer. I have an iPhone 7, a Mac Air and an iPad does that tell you anything?

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Two texts during this past night. All I’ve done is ask my son in law what to do. He said to contact tech support

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
12/22/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That means someone got your Apple ID password ***** trying to login to your account. I'd recommend to reset your Apple ID password ***** from this site --> http://iforgot.apple.com/

(Choose Reset Password ***** and use Email Authentication or Trusted Device option to change password)

Also, if you have not done already, then enable two step authentication on your account. Refer this article --> https://support.apple.com/en-in/HT204915

That will enable additional security on your account.

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
12,433 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
On my Apple ID the phone number that there is on my Apple ID
Hello,on my Apple ID the phone number that there is on my Apple ID is an unknown number(for the verification text) … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
I have a hacker that has a disguise on his phone number his
I have a hacker that has a disguise on his phone number his phone number comes in and lays an app on my phone the copies everything about my Apple phone and causes it to act very strange this is my bo… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My I pad wants me to activation lock code. It's been a time
My I pad wants me to activation lock code JA: When did you last change your password ***** Apple ID? Customer: it's been a long time since I set this up JA: Did you try resetting through Apple's onlin… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Need help with password. Can you talk me thru this? Not Mac
Need help with password JA: When did you last change your password ***** Apple ID? Customer: Can you talk me thru this? JA: Did you try resetting through Apple's online account reset tool? Customer: Y… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a ipad (my Son's I bought for him for Christmas like
I have a ipad (my Son's I bought for him for Christmas like 4 years ago).We cannot get into. I have the Apple Id but he does not have correct password. So , I spoke with apple and they I guess reset (… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just had an apple iOS update and I'm told to sign in along
I just had an apple iOS update and I'm told to sign in along with a verification code. But I don't know what “sign” in means … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can't transfer data from old iPhone to new iPhone because
Can't transfer data from old iPhone to new iPhone because the new iPhone is asking for a password ***** an account that isn't mine … read more
Cris
Cris
62 satisfied customers
I need to reset the password on my Apple ID (cloud). I do
I need to reset the password ***** my Apple ID (cloud). I do not remember the old password. … read more
Cris
Cris
62 satisfied customers
I cannot remember my Apple ID. I changed my email password
I changed my email password ***** but I've never changed the Apple ID that I can remember. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I returned my damaged iPhone. Asurion tells me that Find My
I returned my damaged iPhone. Asurion tells me that Find My iPhone is still connected but when I look it shows “no devices” & now I face $500 in charges. What do I do? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
It say my apple aid diablabled. I phone 7. I also have n
I also have n iPad nd my 8 year old has it at her moms … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Think it's got some sort of spyware. What is this screen
Think it's got some sort of spyware. What is this screen recording … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
I am locked out of my iPhone 7 How can I retrieve password
I am locked out of my iPhone 7 How can I retrieve password ***** having to erase, etc? I've been having difficulties recently because I'm not tech savvy and don't know what I'm doing when I click on v… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I let my son use my apple id to buy apps etc. He trys and I
Hello . I let my son use my apple id to buy apps etc. He trys and I get a message saying allow or don't so i allow. I then get a code and I give it to him but it doesn't work. Help! … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
My wife updated her iPad and it is asking fir a verification
My wife updated her iPad and it is asking fir a verification code that will be sent to our home phone. No messages have been received and the iPad cannot be used. … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
My phone updated during the night and now requires a pass
My phone updated during the night and now requires a pass code to open. I have not used a pass code in a long time and the last code that I did have will not work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I am having trouble lately with my iPad which in turn
I am having trouble lately with my iPad which in turn affects my iPhone. Whenever I go to my iPad it keeps popping up that I need Apple ID verification but then won't let me go through the process to … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an iPhone and also an ipad .. My son got an ipad for
I have an iPhone and also an ipad .. My son got an ipad for Xmas and I got him onto my apple I'd the same as mine .Unfortunately when he went to stay with his mum my ex she was able to see messages th… read more
Cris
Cris
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x