Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My iPad ll says it needs to be activated. I has been a

Customer Question
My iPad ll says...

My iPad ll says it needs to be activated

Technician's Assistant: When did you last change your password ***** Apple ID?

I has been a while

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I havent

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 23 minutes by:
12/22/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 2 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,089
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 2 months ago

Alright, well, you're going to need to reset your device to factory settings in order to get back in, if you have locked yourself out by forgetting your password ***** PIN, or you do not know the Apple ID information for activation.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Connect your iPad to your computer and open iTunes.
  2. While your device is connected, force restart it:
    • Press and hold both the Home and the Power buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. When you see the option to Restore or Update pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can setup and use your device.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 2 months ago

Hi :)

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

Ask Your Own Mac Question
Was this answer helpful?
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,089
5,089 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just got suspicious junk mail opened it it started flashing
Just got suspicious junk mail opened it it started flashing closed it deleted it it did not show up in trash … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My iTunes library is not completely syncing with my new iPod
My iTunes library is not completely syncing with my new iPod touch … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Helping retrieving password. One week
Helping retrieving password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Yes JA: How long has this been going on with your Apple device? What have y… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Helping retrieving password. One week
Helping retrieving password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Yes JA: How long has this been going on with your Apple device? What have y… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I forgot my passcode to unlock my phone, I had a mini
I forgot my passcode to unlock my phone, I had a mini stroke. husband took to best buy and they got it unlocked but I don't remember my apple password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My apple mini ipad forgot apple id and password as well so i
Hi my apple mini ipad forgot apple id and password ***** well so i can't do the activation lock … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
How can I get access to my icloud account when my email and
how can I get access to my icloud account when my email and phone number has changed? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I Am trying to connect and sync my12" MacBook with A Samsung
I Am trying to connect and sync my12" MacBook with A Samsung CF39* Series Monitor. Both are turned on now … read more
Jon
Jon
Bachelors Degree
504 satisfied customers
Need to reset my password. The problem is I have forgotten
the problem is I have forgotten my password, and the card I had on my account I no longer have and I do not know the card number … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Can't login to Icloud from my computer. Error keeps coming
can't login to Icloud from my computer. Error keeps coming up. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
I am trying to enter a new debit card on my account and am
I am trying to enter a new debit card on my account and am stalled each time I try to complete this action. Why is this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Cant get out of the choose a wi fi network screen. I am in
no this is what I did, I broke my iphone six, using a Verizon card in a att phone, I think I unlocked it because when I put Verizon card in it is showing bars then goes to no service… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My name nice to see u here sorry my english so s so lol. My
my name jose nice to see u here sorry my english so s so lol … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I n. I have a used i phone 5 its locked and i dont know the
i have a used i phone 5 its locked and i dont know the carrier to get it unlocked . how do i find carrier . dont know teck at all … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I JUST GOT MY BATTERY CHANGED AND DO NOT REMEMBER MY APPLEI
I JUST GOT MY BATTERY CHANGED AND DO NOT REMEMBER MY APPLEI ipassword ***** would like to reset it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Ipad and cowin e7 won't pait\r, though it never failed
Ipad and cowin e7 won't pait\r, though it never failed before … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I forgot my Apple ID passwort. Some time ago. Don't
I forgot my Apple ID passwort JA: When did you last change your password ***** Apple ID? Customer: Some time ago JA: Did you try resetting through Apple's online account reset tool? Customer: Don't re… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Trying to download and install App update. iPod keeps
Trying to download and install App update. iPod keeps refusing my Apple ID. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x