Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPad ll says it needs to be activated. I has been a

Customer Question
My iPad ll says...

My iPad ll says it needs to be activated

Technician's Assistant: When did you last change your password ***** Apple ID?

I has been a while

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I havent

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 23 minutes by:
12/22/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,206
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Alright, well, you're going to need to reset your device to factory settings in order to get back in, if you have locked yourself out by forgetting your password ***** PIN, or you do not know the Apple ID information for activation.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Connect your iPad to your computer and open iTunes.
  2. While your device is connected, force restart it:
    • Press and hold both the Home and the Power buttons at the same time. Keep holding them until you see the recovery-mode screen.
  3. When you see the option to Restore or Update pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can setup and use your device.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Hi :)

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnswersByEric Your Own Question
AnswersByEric
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,206
5,206 Satisfied Customers
Experience: Over 10 yrs of electronics support and software development.

AnswersByEric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a i pad that belong to my husband who passed away
i have a i pad that belong to my husband who passed away four year ago so it has been locked and laying dormant all that time , if i brought it up to you could you unlock it , i am in Mandurah … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
25 satisfied customers
My Ipad is saying its disabled (to many password attempts)
My Ipad is saying its disabled (to many password *****) how do I resolve this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I havent used my ipad for a very time and need help with my
I havent used my ipad for a very long time and need help with my id and password ***** my activation lock … read more
John Castle
John Castle
BSC in Computing Network Management and Design
196 satisfied customers
My ipad4 has been locked can you help me, i havent it a
i havent it a message came up on my i pad sayingillegal activity has been detected … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I can not activate my iPad. Bought it used about 9 months
I can not activate my iPad. Bought it used about 9 months ago. Just happened 2 weeks ago. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot sign out of iCloud on either of my iPads, The first
The first one is an iPad2 OS 9.3.6. I changed the AppleID a while ago and didn't read that you had to sign out of all your devices. … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
My ipad has an activation lock on it and i couldnt remember
my ipad has an activation lock on it and i couldnt remember the password ***** unlock it and now my account is locked up and i cant get it unlocked … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my password. My ipad. I don't know. It has been
it has been going on for two days. my ipad went to activation lock while I was on the internet. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an iPad and haven't used for time and now to use and
Hello, I have an iPad and haven't used for long time and now i'm Trying to use and it's keep saying( your iPad couldn't be activated because the activation server cannot be reached.) and I kept trying… read more
Cris
Cris
62 satisfied customers
Mini pad.. Cant activate this device. Says password an Apple
Mini pad.. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: cant activate this device JA: How long has this been going on with your computer? What have you tri… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Its locked up. The screen title is Activation Help. Its an
its locked up. The screen title is Activation Help. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I cannot connect my idad to Netgear, not much. I was on my
I was on my IPad and it went to the Apple screen. I powered it down and now the screen is locked and I cannot enter my password … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
It is not getting activated. Randomly recurring problem.
It is not getting activated. Randomly recurring problem. Tried holding down the power button and home together, but doesn't work. Just goes back to "needs activation" but one time it started but with … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an old ipad 1 as a backup device it is on my home
I have an old ipad 1 as a backup device it is on my home wifi. Last night I was using this ipad and it just shut down on its own! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I bought a refurbished Apple iPad in 2013. I was using my
I bought a refurbished Apple iPad in 2013. I was using my iPad when all of a sudden the screen went black and then the Apple logo appeared. A message that my iPad needed to be activated appeared next.… read more
Mr.Med
Mr.Med
1,220 satisfied customers
Answers from Multiple Experts requested: I down loaded the newest apple update and now whe
I down loaded the newest apple update and now when I try to email a document in says the Iworks has been discontinued. How do I reconnect it?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an Ipad Model A1337. It says Ipad is diabled and will
I have an Ipad Model A1337. It says Ipad is diabled and will not let me do anything. How can I get in to it to reset my password?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I've just upgraded my ipad for the first time and it now
i've just upgraded my ipad for the first time and it now says it maybe damaged and cannot be activated… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x