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Trying to buy a new I pad the old one is toast, but can't…

Customer Question
Trying to buy a...

Trying to buy a new I pad the old one is toast, but can't find my logon info.

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't know if I ever changed it I write everything down because I forget a lot. email is***@******.***

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
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12/22/2017
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know, are you just trying to regain access to your Apple ID account so you can setup a new iPad with the same account?

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