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I have forgotten both Apple ID and password. I have just…

Customer Question
I have forgotten both...

I have forgotten both Apple ID and password

Technician's Assistant: When did you last change your password ***** Apple ID?

I have just changed my pw so it must be my I’d which is wrong

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but then I did something wrong which I tried to fix but couldn’t get back to it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t think so,...I’m an older guy so this is all very strange

Submitted: 7 months ago.Category: Mac
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Answered in 2 hours by:
12/22/2017
Mac Support Specialist: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know the email address of your used in apple along with your first and last name.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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