Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

How do I recover a app phone for iphone 6+ which was deleted…

Customer Question
How do I recover...

How do I recover a app phone for iphone 6+ which was deleted by mistake

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

11.1.2

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

About a week

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know what to try to recover the app

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
12/22/2017
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
May I know the app that you deleted by mistake?
Thank you
Vinod
Ask Your Own Mac Question
Customer reply replied 8 months ago
ZMOTO
Customer reply replied 8 months ago
I simply want an answer to my question
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Thank you.
You can download the app again from the App Store using the same Apple ID and password.
But you may not be able to recover the data unless they have it.
Let me know.
Ask Your Own Mac Question
Customer reply replied 8 months ago
When I go to the App Store to download they say the new app won’t work with my current os system
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Let’s tey updating the phone first then.
Please go to settings - general - software update and update the software.
Let me know if that helps.
Ask Your Own Mac Question
Customer reply replied 8 months ago
I am updating the software right now...to os 11.2.1
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Ok let’s see if that helps you solve your issue
Ask Your Own Mac Question
Customer reply replied 8 months ago
It's going to take a little time to install.
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
I understand. It usually takes around 15-20 minutes to download and install.
Take your own time.
Ask Your Own Mac Question
Customer reply replied 8 months ago
Do I wait or is it better to contact you again in the am. I don't want to incur any additionnal charges...only the one $39. charge.
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
I can wait. If it is late for you, you may respond anytime.
Ask Your Own Mac Question
Customer reply replied 8 months ago
I'll wait.
Customer reply replied 8 months ago
about 1/3 done now
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Ok. Hopefully it resolves your issue
Ask Your Own Mac Question
Customer reply replied 8 months ago
I Installed the upgrade and tried to open the new app. It says" We're launching a new version of our platform....but that's all. What now.
Customer reply replied 8 months ago
It adds...Some smart devices may need a firmware update to be compatible with the new platform. What now. Where would I get that "new firmware"?
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Were you able to download the app?
Ask Your Own Mac Question
Customer reply replied 8 months ago
but i cannot open it. I already told you what it says...
Customer reply replied 8 months ago
What "new firmware" are they talking about. How do I get it.?
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
The phone should have the latest firmware now that you downloaded the latest software. Was that app working fine before you accidentally deleted it?
Ask Your Own Mac Question
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Can you please send a screenshot to mewith the error message?
Ask Your Own Mac Question
Customer reply replied 8 months ago
I do I send a screenshot of my iphone....and where do I send it?
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
In our chat window, there should be a paper clip like icon. Click on it and attach the screenshot
Ask Your Own Mac Question
Customer reply replied 8 months ago
Okay. it is now working. What was my total cost.
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
Did you mean the app is now working fine?
Ask Your Own Mac Question
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
I am not sure about the cost. I believe it is around 36 USD.
Ask Your Own Mac Question
Customer reply replied 8 months ago
Thanks,,,,,over and out. Happy Holidays.
Mac Support Specialist: Vinod Menon, Support Specialist replied 8 months ago
You too have a merry Christmas and a great new year.
If we are done, I would appreciate if you could rate my service.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
3,026 Satisfied Customers
Experience: worked as a Tech support Associate for Apple products

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

3,026 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I updated my mac to el capitan so I could back up my iphone
i updated my mac to el capitan so I could back up my iphone 8. My last back up was in june with my iphone 6. I updated the OS updated Itunes and restored from last back up and lost all my texts, photo… read more
Senthil
Senthil
Sr. IT Analyst
BE
2 satisfied customers
I have lost my phone and would like to locate it. I phone 6.
I have lost my phone and would like to locate it. JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: i phone 6 JA: How long has this been going on with your iPhone? Wha… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
How do I retrieve an app that was deleted by mistake?
How do I retrieve an app that was deleted by mistake? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I mistakenly pressed "do not trust" on my computer about my
I mistakenly pressed "do not trust" on my computer about my new iPhone X. HELP!!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Iphone (11.1.2) Kindle app jeeos locking up. 11.1.2.
Several months. I have at times turned it in and off, gone ti my Kindle IPAD app, used my kindle device. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Iphone is behaving very erratically, I'll try to access a
My Iphone is behaving very erratically, I'll try to access a game and it'll go back to the passcode page. some games will work and others wont at all. I've turned it off waited then turned it on,but i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
3,026 satisfied customers
I have an Iphone 7 password is failing. Iphone 7 ios 11.1.2.
this is my second visit to customer care i bought the phone last september … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Can you help me recover deleted text and photos from iphone
Can you help me recover deleted text and photos from iphone 6 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone is not ringing. 11.1.2. About two weeks. I really
My iPhone is not ringing JA: What Operating System (OS) are you running on your iPhone? Customer: 11.1.2 JA: How long has this been going on with your iPhone? What have you tried so far? Customer: Abo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My iPhone and IPad photos are syncing. Wandering if there's
Hi. My iPhone and IPad photos are syncing. Wandering if there's something wrong? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
MAIL on phone. Just I pad. Yesterday deleted mail by mistake
Yesterday deleted mail by mistake and now cannot recover … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Deleted my notes on my i phone by mistake. How do I get them
deleted my notes on my i phone by mistake. JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? Customer: How do I get them back? JA: Have you installed a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Its my phone can't use e-mail on iPhone? outlook, had iphone
had iphone 5 got update 6 for about three weeks trying to recover on new phone been at apple store been on phone and line with you … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Looking to retrieve deleted message from old Kik account
Looking to retrieve deleted message from old Kik account from iOS I phone! Messages around 10 months old but account been reset since and I lost my messages… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am a shit I'm Renée. I got an iPhone 6+ and I can no longer
I am a shit I'm Renée. I got an iPhone 6+ and I can no longer find my pictures on my system I always have everything backed up on the cloud what do I do now lol that should have said hello Ashrick… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an iPhone 5, a first generation iPad and an iPad Air.
I have an iPhone 5, a first generation iPad and an iPad Air. My kids have filled the iPads up with all kinds of princess and disney apps -- which is fine. But today, for the first time, I picked up my… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I accidentally deleted the ical and reminder app from my iphone
I accidentally deleted the ical and reminder app from my iphone and I can't figure out how to get it back. Is there any way to restore it???… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have a 3GS iPhone. I have not be able to download the pho
I have a 3GS iPhone. I have not be able to download the photos to my iMac OS X 10.6.2 since October. I went to the apple store and they cannot figure out what is wrong. Suggested I restore and then be… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x