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Backup Failed - Time Machine couldn't back up "My Passport"

Customer Question
Backup Failed - Time...

Backup Failed - Time Machine couldn't back up "My Passport" says the box on the computer - when I look for details it says .....an error occurred while creating the backup folder. Can you help me?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have a Mac Book Pro - Latest operating system Mos Sierra (I think). Spent 3 hours last night with an expert who had to reinstall the Operating System - computer now working well.

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Since3 last night - 20 hours ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No - happy to talk with you anytime and get your help. I have "My Passport" connected to the Mac Pro .

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 days by:
12/24/2017
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,341
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

Sorry for the delay - do you still need help with this?

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Customer reply replied 6 months ago
I have cancelled my membership - please do not charge me anymore than the $5. I have fixed the problem
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

Ok, I will forward your request to customer services.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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