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Been using this phone for over a year. was given to me by my…

Customer Question
Been using this phone...

Been using this phone for over a year. was given to me by my daughter. tried to use it and got a message that stated a password ***** needed to activate because the owner issued a Find My iPhone to link to apple ID. i need the apple ID and password ***** set up in iCloud

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Where is the reset tool?

Submitted: 6 months ago.Category: Mac
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Answered in 4 hours by:
12/22/2017
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,334
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

Your daughter will need to provide you with the Apple ID and password ***** she set up.

You can also try the following:

https://support.apple.com/HT201487

--------------------

Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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Customer reply replied 6 months ago
Issue resolved because I remembered the password
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

Glad to hear you got it resolved!

Have a great day :)
Pete.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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