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My screen is saying incorrect login details what should I…

Customer Question
My screen is saying...

My screen is saying incorrect login details what should I do

Technician's Assistant: When did you last change your password ***** Apple ID?

I just opened brand new just was trying to use wifi

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have a Google account

Submitted: 7 months ago.Category: Mac
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Answered in 9 minutes by:
12/22/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

It sounds like you are unable to connect your device to the wifi, Is it right?

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Customer reply replied 7 months ago
I am dieing my cell phone to talk to u now on is there something u need to connect to the tablet
Customer reply replied 7 months ago
what do i do help please!!!!
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Do not worry about, I can assist with that. Do you have any computer(like windows 10 or 8) which is currently connected to the wifi network? So that we can try to retrieve the wifi password ***** your computer.

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Customer reply replied 7 months ago
I have a iPad we r currently at a motel if that matters the password ***** the Wi-Fi here is guest
Customer reply replied 7 months ago
R u there
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

May I know whether the other devices was working with the wifi network? The WiFi Password ***** ***** case sensitive, we need to enter the correct password ***** connect the wifi device to the network.

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Customer reply replied 7 months ago
they r working bc I am useing wi fi on my phone talking to u now and it's guest lower case letters
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

Could you please tell me what is the make of the phone which is connected to the wifi network?

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Customer reply replied 7 months ago
When I first connected it was on for a few seconds then it was off and every time I tried connecting that was the message I was getting but my other devices are working fine
Customer reply replied 7 months ago
Samsung
Customer reply replied 7 months ago
My other device that is connected is a Samsung Tablet
Customer reply replied 7 months ago
Is there no way u can connect to the chubby it's self and try to help me??
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

We need to verify the WiFi Password ***** to the connect your wifi device, Since you are at motel, I am not sure how to retrieve the wifi password. If you any computer we can easily go ahead connect the computer to the Modem/router using Ethernet cable(hardwired) and we can retrieve the password.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 7 months ago
Ok I am connected how or can I add Google to this tablet
Mac Support Specialist: Karthik, Mac Enthusiast replied 7 months ago

That's great and I really appreciate that, and the answer for your question is Yes off course you can add the Google to your tablet. In order to add the Google app in your android tablet, please follow this steps

  1. Open the Google Play app on your Android device.
  2. Search for a Google app you want to install, such as Google Drive or Google Keep, and select it.
  3. Follow onscreen instructions to install and download the app. You should then be able to find and launch the app from your applications screen.
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